Routing
List permanently routed contacts
Authorization
bearerClerk AuthorizationBearer <token>
Clerk session JWT from an authenticated dashboard user. Format: Bearer eyJ....
In: header
Path Parameters
projectId*string
Response Body
application/json
application/problem+json
curl -X GET "https://loading/api/v1/projects/string/permanent-routes"{
"$schema": "/api/v1/schemas/ListPermanentRoutesResponse.json",
"routes": [
{
"$schema": "/api/v1/schemas/PermanentRouteBody.json",
"agent_id": "string",
"classified_at": "2019-08-24T14:15:22Z",
"contact_name": "string",
"id": "string",
"overridden": true,
"override_agent_id": "string",
"project_id": "string",
"tier": "string",
"user_id": "string"
}
],
"total": 0
}{
"$schema": "/api/v1/schemas/ErrorModel.json",
"detail": "Property foo is required but is missing.",
"errors": [
{
"location": "string",
"message": "string",
"value": null
}
],
"instance": "https://example.com/error-log/abc123",
"status": 400,
"title": "Bad Request",
"type": "https://example.com/errors/example"
}Classify a contact and set permanent route
Authorization
bearerClerk AuthorizationBearer <token>
Clerk session JWT from an authenticated dashboard user. Format: Bearer eyJ....
In: header
Path Parameters
projectId*string
Request Body
application/json
TypeScript Definitions
Use the request body type in TypeScript.
Response Body
application/json
application/problem+json
curl -X POST "https://loading/api/v1/projects/string/permanent-routes" \ -H "Content-Type: application/json" \ -d '{ "agent_id": "string", "contact_name": "string", "tier": "string", "user_id": "string" }'{
"$schema": "/api/v1/schemas/PermanentRouteBody.json",
"agent_id": "string",
"classified_at": "2019-08-24T14:15:22Z",
"contact_name": "string",
"id": "string",
"overridden": true,
"override_agent_id": "string",
"project_id": "string",
"tier": "string",
"user_id": "string"
}{
"$schema": "/api/v1/schemas/ErrorModel.json",
"detail": "Property foo is required but is missing.",
"errors": [
{
"location": "string",
"message": "string",
"value": null
}
],
"instance": "https://example.com/error-log/abc123",
"status": 400,
"title": "Bad Request",
"type": "https://example.com/errors/example"
}Override a contact's permanent route
Authorization
bearerClerk AuthorizationBearer <token>
Clerk session JWT from an authenticated dashboard user. Format: Bearer eyJ....
In: header
Path Parameters
projectId*string
userId*string
Request Body
application/json
TypeScript Definitions
Use the request body type in TypeScript.
agent_id*string
The override agent ID
Response Body
application/json
application/problem+json
curl -X POST "https://loading/api/v1/projects/string/permanent-routes/string/override" \ -H "Content-Type: application/json" \ -d '{ "agent_id": "string" }'{
"$schema": "/api/v1/schemas/PermanentRouteBody.json",
"agent_id": "string",
"classified_at": "2019-08-24T14:15:22Z",
"contact_name": "string",
"id": "string",
"overridden": true,
"override_agent_id": "string",
"project_id": "string",
"tier": "string",
"user_id": "string"
}{
"$schema": "/api/v1/schemas/ErrorModel.json",
"detail": "Property foo is required but is missing.",
"errors": [
{
"location": "string",
"message": "string",
"value": null
}
],
"instance": "https://example.com/error-log/abc123",
"status": 400,
"title": "Bad Request",
"type": "https://example.com/errors/example"
}Get routing configuration for a project
Authorization
bearerClerk AuthorizationBearer <token>
Clerk session JWT from an authenticated dashboard user. Format: Bearer eyJ....
In: header
Path Parameters
projectId*string
Response Body
application/json
application/problem+json
curl -X GET "https://loading/api/v1/projects/string/routing-config"{
"$schema": "/api/v1/schemas/Config.json",
"guide_agent": {
"agent_id": "string",
"agent_name": "string",
"criteria": [
"string"
],
"questions": [
"string"
]
},
"handoffs": [
{
"carry": [
"string"
],
"from": "string",
"mode": "string",
"to": "string",
"when": "string"
}
],
"tiers": [
{
"agent_id": "string",
"agent_name": "string",
"criteria": null,
"label": "string",
"name": "string",
"prompt": "string"
}
]
}{
"$schema": "/api/v1/schemas/ErrorModel.json",
"detail": "Property foo is required but is missing.",
"errors": [
{
"location": "string",
"message": "string",
"value": null
}
],
"instance": "https://example.com/error-log/abc123",
"status": 400,
"title": "Bad Request",
"type": "https://example.com/errors/example"
}Update routing configuration for a project
Authorization
bearerClerk AuthorizationBearer <token>
Clerk session JWT from an authenticated dashboard user. Format: Bearer eyJ....
In: header
Path Parameters
projectId*string
Request Body
application/json
TypeScript Definitions
Use the request body type in TypeScript.
Response Body
application/json
application/problem+json
curl -X PUT "https://loading/api/v1/projects/string/routing-config" \ -H "Content-Type: application/json" \ -d '{ "guide_agent": { "agent_id": "string", "agent_name": "string", "criteria": [ "string" ], "questions": [ "string" ] }, "handoffs": [ { "carry": [ "string" ], "from": "string", "mode": "string", "to": "string", "when": "string" } ], "tiers": [ { "agent_id": "string", "agent_name": "string", "criteria": null, "label": "string", "name": "string", "prompt": "string" } ] }'{
"$schema": "/api/v1/schemas/Config.json",
"guide_agent": {
"agent_id": "string",
"agent_name": "string",
"criteria": [
"string"
],
"questions": [
"string"
]
},
"handoffs": [
{
"carry": [
"string"
],
"from": "string",
"mode": "string",
"to": "string",
"when": "string"
}
],
"tiers": [
{
"agent_id": "string",
"agent_name": "string",
"criteria": null,
"label": "string",
"name": "string",
"prompt": "string"
}
]
}{
"$schema": "/api/v1/schemas/ErrorModel.json",
"detail": "Property foo is required but is missing.",
"errors": [
{
"location": "string",
"message": "string",
"value": null
}
],
"instance": "https://example.com/error-log/abc123",
"status": 400,
"title": "Bad Request",
"type": "https://example.com/errors/example"
}